SHIPPING POLICY

Shipping costs are set in Euros and so will fluctuate based on current exchange rates.

If you have any queries about shipping, please contact us at info@cassiopeia-woven-design.com.

All shipping rates are calculated according to the destination of the items, and no handling charge or customs duty is added. Please contact your local customs agency to familiarise yourself with additional fees you may be required to pay. All our items are sent tracked and a tracking number will be issued with the dispatch notice.

We are unable to combine shipping on separate finalized orders. If you would like to add items to a finalized order, please contact Customer Service. We reserve the right to change shipping courier at any time and without notice and to use varying providers. Outlying territories are not considered part of a shipping zone. We are unable to change the delivery address to one in another country once your order has been paid. This is a condition of our Mail Service Providers.

RETURN & EXCHANGE POLICY

Before you return any goods to us, you must notify us by email, stating the order number and reason for return.

You have a period of 14 days after the date on which you receive the goods to notify us of your return, the return shipping will be at your own cost. For sale items, 2nd grade, 3rd grade or other special offer goods, you have a period of 7 days from receipt of the goods to return them to us.

Any returned goods must be in new, unused and re-sellable condition, and in their original packaging. If you are returning an item please ensure there is suitable compensation in case of loss or damage. We are unable to refund an order before it has arrived with us, or if it is soiled or damaged.

Please note: Unique Pieces are exempt from this policy. If you feel there is a flaw with your product, please contact Customer Service (info@cassiopeia-woven-design.com) where we can help resolve any issues.

Cassiopeia Woven Design
Walter-Heinze-Str. 1
04229 Leipzig
Germany

Returning due to fault

Please contact us before returning goods due to a fault, including a description of any faults you find, and if possible, send us a photo.

Please use a standard service if returning from the EC, or a standard air mail service if returning from the rest of the world and obtain proof of postage.

Any faulty goods will either be replaced, repaired or, if you prefer, you will receive a full refund, as well as a refund on your return postage costs providing you meet our requirements.

All returns are checked before a decision is made to issue a refund.

Only items purchased direct from Cassiopeia Woven Design are covered by this policy, and proof of purchase will be required when processing returns.

REPARATION POLICY

We are a small company that works on the basis and beliefs of sustainable and traditional craftsmanship.

As such, it is important to us to be able to offer a reparation service.

If the fault is due to the craft and we can exclude that it is not due to wrong use or natural wear and tear, we are willing to repair your item for free. Shipping will be at your own cost. 

If the item is damaged and we decide that it is not due to the craft, we might be able to repair it anyways, but at your cost. 

In any case, please contact us at info@cassiopeia-woven-design.com before sending in the product for reparation.